CCPA

At Raymond Weil, we are committed to respecting your privacy.

This Privacy Policy (“Policy”) explains how RW USA Corporation collect and use personal information, and the choices you can make.  This Policy applies to your use of raymond-weil.us.  This Policy also addresses information we collect from you when you purchase a watch, register for Weil Club, sign up for our newsletter or browse our website. This information may be collected directly from you (for example, when you complete our forms or enter your information on our websites to make a purchase) or indirectly through your device or browser when you visit our Site.

We use your information to fulfill product orders, to customize and improve the advertising and content you see, to offer suggestions for personalized products based on your content, to deliver marketing communications and promotional materials that you may be interested in, to contact you and provide customer service, to protect the security or integrity of our databases or websites, to detect and prevent fraud or illegal activity, and improve our products and services, and for internal operational purposes.

The following chart describes what categories of personal information we may collect, how we collect that information from you, the business purposes for which we generally use such information, and which types of trusted third-party service providers we may share that information with:

Information TypeSourcePurposeThird-Party Sharing 
Direct Identifiers

(Customer Name, Postal Address, Phone Number- E-mail Address)

Provided directly by customerMaintaining and servicing your account

Providing customer service

Processing and fulfilling your orders

Processing payments on your orders

Advertising and marketing our products to you

Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Payment and chargeback processors

Mailing and shipping services  Customer service providers

Marketing and advertising services

Surveys, sweepstakes, and contests

Household Information

(Gender)

Provided directly by customerEmail Marketing to provide relevant content

Fulfilling customer rewards

Email Marketing Platform
User-generated content (including photos)Provided directly by customerSweepstakes or contestsRelevant Social platforms in which the contest is hosted
Payment information (credit card information, only last four digits are stored, checks)Provided directly by customerProcessing payments on your orders

Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity

Payment and chargeback processors

Fraud prevention and site security

Purchase information (purchase date, purchase totals, product types)Provided directly by customerProviding customer service

Processing and fulfilling your orders

Processing payments on your orders

Analytics to improve our products and services

Advertising and marketing our products to you

Weil Club Registry for 3-Year Warranty

Product creation and order fulfillment vendors

Customer service providers

Payment and chargeback processors

Analytics Tools

Product Feeds for remarkETing

Email Marketing

 Digital Identifiers

(IP Address, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)

Collected indirectly from customer’s browser or deviceEnhancing your user experience

Analytics to improve our products and services

Advertising and marketing our products to you

Check IP addresses for fraudulent activity

Marketing and advertising service providers

Website performance and analytics vendors

Fraud prevention and site security

Website login credentialsProvided directly by customerMaintaining and servicing your account

Providing customer service

Processing and fulfilling your orders

Generating 3-Year Warranty through Weil Club

None
Inferences about customer preferences and characteristicsInferred from information provided by customer and information collected indirectly from customer’s browser or deviceEnhancing your user experience

Analytics to improve our products and services

Advertising and marketing our products to you

Marketing and advertising service providers

Website performance and analytics vendors

 

In addition to any personal information that you might provide when you do things like buying our products or creating a WEIL CLUB account, we may also have access to other information about you if you interact with our brand via social media or visit our website through google search engines.

Social Media
If you interact with content on our social media profiles (for example, if you “like” or share a post from one of our brand’s Facebook, Twitter, or Instagram accounts), those social media sites may share information about you with us, including your public profile, e-mail address and friend list. If you choose to “like” or share content, information about you may be publicly displayed on the social network, depending on your privacy settings. You should review the privacy policy of that social media site and check your privacy settings through that site. If you post information on a social media or another third-party service that references our brands or our products and services (e.g., via a Instagram or Twitter hashtag), we may publish your post on our social media accounts or websites.

Social Contests
When you upload your photos to your social platforms with contest specific brand tagging (@raymondweil), it grants us permission to share or repost your content on our social platforms for perpetuity. It also allows your profile to be entered into the contest as this is how the winner will be selected.

Cookies
We collect information about how you use our services – for example what web or mobile pages you have viewed – to analyze trends, generate analytics, provide a better user experience, improve our products and services, detect and prevent fraud or security incidents and gather broad demographic information for aggregate use. Our Site uses pixel tags, and similar tracking technologies (collectively referred to as “Cookies”) that are created when you browse or shop our online site. These cookies are stored on your computer or mobile device.

Cookies help us offer convenient features like storing the contents of your shopping cart until you are ready to check out, remembering your login and account settings, recognizing your browser when you visit, customizing your current and future visits, and providing you with information about products that interest you. Cookies help us personalize your experience and save time during checkout. We also use the information we collect to compile statistics about our visitors and their use of our site to monitor site traffic, develop marketing programs, and improve our website design and content.

We use the information collected by our third-party service providers using Cookies to analyze and track data, improve our services, determine the popularity of certain content, and better understand our users’ online activity. Our service providers may also show you advertisements for our products and services on other websites, and may combine this information with other information those service providers have gathered about your visits to those other websites so that the advertisements you receive are more likely to be of interest to you.

To disable cookie tracking, you can do this directly through your browsers by managing your privacy settings. This will allow you to restrict or block cookies from being stored on your device or on major browser platforms.
Other Sources
We may also obtain data that is publicly available or from third party sources, such as address verification services, to verify order details for fraud protection. We use these public profiles

How do we share your information with third parties?
We do not sell, license or share the personal information we collect with unaffiliated third parties for their marketing purposes. We may share personal information in the following situation.

Service Providers
We sometimes use third-party service providers to act on our behalf, for example to help us fulfill your product orders, process payments, enhance and personalize your shopping experience with us, or to deliver our advertisements. Our service providers may receive your name and contact information, payment information, information about purchases you’ve made, cookies and other device identifiers, IP address, and website browsing and interaction activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf. We do use emails address & cookies for direct marketing through our email marketing platform & we use them for re-marketing list across paid social & search channels.

Does our website collect information from children?
Our site is intended for use by general audiences and is not targeted directly at children. We will not knowingly collect personally identifiable information from children or retarget them. If we become aware that a child under the age of 13 has purchased, we will remove their information from our files.
What options do you have to limit our collection and use of your personal information?

You have choices about how your information is collected and used. You can click here and fill out a form updating your privacy settings or to just review the data we have on file. We reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages (for example, communications related to a pending order, an unresolved customer service issue, or a policy update). We do not offer you the ability to opt-out of receiving those communications.

If you are a resident of California, please click here to learn more about your rights.

Cookie Options
If you don’t want our Sites and Apps to collect information using Cookies, you can change your web browser settings to reject Cookies from the site or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please note that cookie-based opt-outs only apply to the specific computer and browser on which the opt-out cookie is applied. If you accept a cookie, you can delete it at any time through your web browser. If you choose not to accept Cookies, though, you will not be able to enjoy all the features available to our registered users.
The Network Advertising Alliance (“NAI”) and the Digital Advertising Alliance (“DAA”) offer opt-out tools to help you manage your choices for participating companies that use Cookies for Interest-Based Advertising and cross-app advertising. For more information about these tools please visit: NAI Opt-Out Page and DAA Opt-Out Page. You can also opt out of Google cookies by installing Google Analytics’ opt-out browser add-onhttps://tools.google.com/dlpage/gaoptout, and/or the Google Advertising Cookie out-out browser add-on.
“Do Not Track” is a preference you can set in your web browser to let the sites you visit know that you do not want them collecting information about you. Our sites do not currently respond to “Do Not Track” settings.
How do we keep your information secure?
Although no website, application, database or system is completely secure or “hacker proof,” we have safeguards in place to protect against unauthorized access and disclosures of the personal information we control, including technical, physical and administrative safeguards and security measures. Despite these measures, however, we cannot guarantee that our information security safeguards will never be compromised.
Our site may be linked on other websites or may contain links to other websites. Our Privacy Policy only applies to Raymond-weil.us, and we are not responsible for the privacy practices, security standards, or content of other sites. You should check the privacy policies of those sites before providing your personal information to them. See our Terms of Use for additional information.
How do we make updates to this policy?
As we implement new technology and introduce new services or otherwise change our privacy practices, or in response to changes in applicable laws or regulations, we may modify this Policy and provide notice to you by posting updates on this page. Please check back periodically to view any updates. Changes to our Policy will become effective when posted. Your continued use of our website, mobile site and/or other services following such notice acknowledges your acceptance of such updated terms.
How can you contact us with questions about your privacy or this Policy?
For further information regarding this website privacy statement, please contact: suppo

[email protected]

Supplemental Notice to California Residents

Effective Date: January 1, 2020
If you are a California resident, California law may apply to how we collect and use your personal information, and what rights you have in some circumstances. The following terms supplement our Privacy Policy and explain the rights of California residents.
For information about what categories of personal information we may collect from our customers, the sources of that information, the purposes for collecting and using that information, and what types of third party service providers we may share that information with, please see our section titled What personal information do we collect? How do we use that information?

California residents have the following rights:
• The right to request information about personal information that we have collected about that customer in the 12 months preceding the customer’s request (including the categories of information collected, the source of that information, the business purpose of that collection, the categories of third parties with whom that information is shared, and the specific pieces of personal information collected about that particular customer);
• The right to receive requested information in a readily-usable format if provided electronically;
• The right to request that we delete any personal information about the consumer that we have collected (although we may be entitled to retain some information for certain purposes);
• The right to opt-out of “sales” of personal information to third parties, if applicable; and
• The right to freely exercise your rights without being denied goods or services.
We cannot respond to your request to access or delete information unless we are able to both verify your identity or authority to make the request and confirm the personal information relates to you and/or your household. If you have an account on our site, we will verify your identity by having you provide your full name & email address. If you do not have an account on our site, we will attempt to verify your request by asking you to provide identifying information that we will match to information in our files. We will only use information you provide in your request for the purpose of verifying your identity or authority to make the request. You can also designate an authorized agent to make a request on your behalf. Your agent will need to provide a Power of Attorney authorizing the agent to act on your behalf, or will need to complete the same verification procedures that would be required for a request submitted by you directly, and provide information that allows us to verify your authorization.
We may deny deletion requests in whole or in part as permitted or required by applicable law. We do not charge a different price or rate or provide a different level or quality of goods or services based on your exercising your CCPA rights. We do not sell personal information.
To exercise your rights under California law with respect to one of more of our brands, please contact us as follows:
• Call us at (212) 355-3350 or request online https://www.raymond-weil.us/ccpa

If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, you may request and obtain removal of content or information you have publicly posted on such site. To make such a request, please send an email with the subject line “California Minor Content Removal Request” to [email protected] Please specify the specific information or content that you would like removed. Please note that your request does not ensure complete or comprehensive removal of the content or information, because, for example, some of your content (like a tagged reposted image) may have been shared by one of our affiliated stores.

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