Maintenance & Tips
To ensure continuing pleasure and performance of your RAYMOND WEIL timepiece please follow the guidelines below to maintain longevity of your watch. For additional questions on care instructions feel free to message online support at [email protected]

1

Cleanliness

Keep your watch clean with a soft dry cloth.

2

Perfumes

Avoid contact with perfumes, spirits or petroleum products as these may damage seals, straps or case/bracelet.

3

Crown

Ensure that the crown is properly pushed in and/or screwed at all times. This prevents penetration by water or dust.

4

Care

Avoid abrasions as scratching may eventually affect the case and bracelet.

5

Activity

If you are about to undertake heavy physical work, remove your watch. Avoid harsh cleaners that can corrode the finish on the watch.

6

Straps

If your watch has a leather strap do not wear it too tightly fastened or expose it to water, unless the strap is water resistant.

7

Temperature

Avoid subjecting your watch to rapid changes in temperature.

8

Storage

When not being worn, keep your watch in a cool dry place.

SERVICING REQUIREMENTS

01

Servicing

To ensure reliable performance your watch should be serviced at least every three years. Click here to find the after sales service center for your region.

02

Battery Changes

Batteries should last for up to 1-3 years. If your watch needs a new battery please attend to this immediately as dead cells can harm the movement.

03

Water Resistance

A water resistant model should have its seals checked at least every two years, and annually if the watch is worn whilst bathing to ensure its water resistance.

04

Service Locations

Your watch must be returned to an official RAYMOND WEIL agent for servicing and any other necessary repairs. Click here to find an authorized retailer.

HOW WATER-RESISTANT IS MY WATCH?
The water resistance of your watch is engraved on the case back of your timepiece and expressed in ATM or meters and feet. Please note this measure does not coincide with an actual depth to which you can immerse your watch, but is a correspondence to the measure unit usually used in watchmaking: atmosphere (ATM). Here is a list of equivalence between ATMs, feet and meters.
  • 1-2 ATM – 10m – 33 ft
  • 3 ATM – 30m – 100 ft
  • 3 ATM – 30m – 100 ft 5 ATM – 50m – 165 ft
  • 10 ATM – 100m – 330 ft
  • 20 ATM – 200m – 660 ft

Showering, bathing and diving are not recommended, especially if your watch has a leather strap. It is also not recommended to swim with your watch unless it has a screw down crown and/or pushers, especially at the beach and in climates with important temperature changes. Do not wear your watch when in steam bath or sauna.

Services

Need help? Click the corresponding resourceful links to the information or service you are looking for.
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Frequently Asked Questions
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Contact Online Support
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Manuals
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Maintenance & Tips
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After Sales Centers
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Online Authorized Retailers
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Store Locator
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Affirm Monthly Financing
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Email USA After Sales Center
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Email Canada After Sales Center
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Warranty

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Parts Request Form
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