After Sales Service Centers
COVID-19 Statement: RAYMOND WEIL’s after-sales service is partially reopening starting June 16th, 2020 Our new office hours of operation will be Tuesday-Thursday 8:30 AM – 5 PM (EST). Our repair center will be closed to the public until further notice for the health and safety of our staff and customers. We will be addressing repairs, parts requests, and customer service inquiries in the order they were received. If you have questions you may email [email protected] the service team will do their best they can to get back to you in a timely fashion. We thank you for your patience and understanding that the safety of our customers and staff is our number one priority while we begin resuming operation.
Phone service will be unavailable until further notice. Please review the information below for resources and available services.
Please note that all inbound and outbound packages are always treated with the utmost care and RWUSA Corp follow stringent hygiene levels in accordance with WHO and PHE standards.
Parts Requests: Our parts department is reopening June 16th, 2020 as we work to address requests received directly prior to our office closure and parts requests received during office closure for new requests please fill out the form and a representative will follow up with you in the order that it was received: www.raymond-weil.us/parts
New Repairs: Starting June 16th, 2020 we are accepting new repairs. Please keep in mind due to limited hours and delay for existing orders and repairs there will be delayed in service.
You may bring your watch to an authorized retailer nearest you that offers repair services for repairs that do not involve your watch movement here: https://www.raymond-weil.us/store-locator/
Please review the instructions on our after-sales page for sending your watch in for repair to our NYC After Sales center: https://www.raymond-weil.us/after-sales-nyc/
Existing Repairs: If your watch was sent to us or in the process of being repaired during the mandatory closure we will be addressing these repairs and services first. For questions on your repair, you may email [email protected] or call 1+(212) 355-3450 Tuesday-Thursday 8:30 AM – 5 PM (EST)
RAYMOND WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers. For any customer care related information, please select below the RAYMOND WEIL customer care center for your country and region: