Shipping Update: Following Governor Andrew Cuomo’s Executive Order mandating non-essential business employees to stay home in NY state, the RW USA office will be closed starting Monday March 23, 2020 until mid April. We will begin shipping by the end of April unless any further delays occur. We will provide constant updates on our website as the situation changes. Please check back here or reach out to online support for any questions. We will do the best we can to answer your emails as they come in.
COVID-19 Statement: RAYMOND WEIL’s after-sales service is closed starting March 23rd 2020. All timepieces sent in for repair or return will not be processed until the office re-opens. We will extend return timeframes if necessary. Please note that all inbound and outbound packages are always treated with upmost care and RWUSA Corp follow stringent hygiene levels in accordance with WHO and PHE standards.
We are closing our After Sales service center in NYC to the public through March 31st, 2020. You may still contact customer service at [email protected]. The service team will do the best they can to get back to you in a timely fashion. We thank you for your patience and understanding that the safety of our customers and staff is our number one priority during this time.
RAYMOND WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers.
For any customer care related information, please select below the RAYMOND WEIL customer care center for your country: