COVID-19 Statement: Our new office hours of operation will be Tuesday-Thursday 10:00 AM – 4:00 PM (EST). Our repair center in-person facility will be closed to the public until further notice for the health and safety of our staff and customers. We will be addressing repairs, parts requests, and customer service inquiries in the order they were received. If you have questions you may email [email protected] the service team will do their best they can to get back to you in a timely fashion. We thank you for your patience and understanding that the safety of our customers and staff is our number one priority.

Parts Requests: Please fill  out the form and a representative will follow up with you in the order that it was received: www.raymond-weil.us/parts

New Repairs: Please review the instructions on our after-sales page  for sending your watch in for repair to our NYC After Sales center: https://www.raymond-weil.us/after-sales-nyc/

Existing Repairs: For questions on your repair, you may email [email protected] or call 1+(212) 355-3450 Tuesday-Thursday 10:00 AM – 4:00 PM (EST)

RAYMOND WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers. For any customer care related information, please select below the RAYMOND WEIL customer care center for your country and region: