watchmaker evaluating 2785 freelancer chronograph

SERVICING YOUR TIMEPIECE 

CARING FOR YOUR WATCH

Your timepiece, who accompanies you through life’s moments, deserves attentive care to ensure its continued reliability. We recommend regular check-ups and servicing to maintain its precision and swiss-made quality. We offer a variety of services to ensure your timepiece is in optimal condition and there for you to last a lifetime.

SERVICES

QUARTZ SERVICES 

Q1 BATTERY SERVICE
  • Overall superficial cleaning
  • Battery replacement
  • Case back Gasket replacement
  • Water-Resistance check
  • Functional check
Q2 COMPLETE SERVICE
  • Movement service or exchange
  • Gaskets replacement
  • Water resistance renewal
  • Ultrasonic cleaning
  • Functional check
  • 2 Years Warranty
Q3 COMPLETE SERVICE CHRONOGRAPH & COMPLICATIONS
  • Movement service or exchange
  • Gaskets replacement
  • Water resistance renewal
  • Ultrasonic cleaning
  • Functional check
  • 2 Years Warranty

MECHANICAL SERVICES 

M1 MAINTENANCE SERVICE
  • Overall superficial cleaning
  • Movement setting adjustment
  • Oiling if needed
  • Gaskets replacement
  • Water Resistance check
  • Functional check
M2 COMPLETE SERVICE
  • Movement service or exchange
  • Gaskets replacement
  • Water resistance renewal
  • Ultrasonic cleaning
  • Functional check
  • 2 Years Warranty
M3 COMPLETE SERVICE CHRONOGRAPH & COMPLICATIONS
  • Movement service or exchange
  • Gaskets replacement
  • Water resistance renewal
  • Ultrasonic cleaning
  • Functional check
  • 2 Years Warranty

P1 POLISHING CASE & P2 POLISHING CASE AND BRACELET

Only available for Stainless Steel watches in addition to Q2, Q3, M2, M3

Make sure your RAYMOND WEIL timepiece continues to look great with our watch polishing service. As watches are worn, they develop a patina of small scratches or dents that eventually diminish the metal’s overall luster. Our highly-trained technicians clean and polish each timepiece by hand, restoring the metal’s shine or matte finish. Our team has years of experience that you will see, every time you look at your watch. Please note that gold-plated metal cannot be polished, and deep dents/grooves can only be minimalized. Learn more about our polishing services here.

AFTER SALES PORTAL

In order to find information on our services lead-time and prices, or to initiate a service request for your timepiece, our portal is the best way to start your journey.

If you’re a trade partner, you will also be able to manage your repairs and spare parts order.

Please find our shipping instructions here.

SERVICE CENTER

RAYMOND WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers. For any customer care related information, please select below the RAYMOND WEIL customer care center for your country and region.

United States

RW USA Corp.
485 MADISON AVENUE, Suite 400
10022 New York
T. +1 (212) 355-3450
F. +1 (212) 308-4614

HOW TO CONTACT US

Our After-Sales Service hours of operation will be Monday-Friday 9:00 AM – 4:00 PM (Eastern Time). We will be addressing repairs, parts requests, and customer service inquiries in the order they were received.

If you have questions you may email [email protected] or call us at +1 (212) 355-3450.

STORE LOCATOR

Explore our network of authorized retailers, who are available to assist you with any inquiries. 

      Join the waitlist below You will be notified as soon as it comes back in stock.